FAQs
I've tried to answer all the most frequently asked questions here, but if you have a question that is not answered here please get in touch and I'll be happy to help.
When will my order be shipped?
We aim to ship all orders within 3-5 working days, but it is often quicker!
How much does shipping cost?
Standard orders have a flat rate shipping fee of £2.95.
Shipping is free for all orders over £40
How long does shipping take?
I use Royal Mail 1st Class for all UK orders which should be next day, but can take longer due to the current circumstances. Delivery times are estimates, this is not a guaranteed service.
Do you ship internationally?
I don't offer international shipping as standard (yet!), but if you would like a quote for international shipping please drop me a line.
What do I do if my order has arrived damaged?
I take special care packing every order. All orders are shipped in cellophane bags with board and placed in a board backed envelope. In the unlikely event that your order arrives damaged please email hello@flat102.co.uk with a picture of the item so I can assist.
Do you sell your products via wholesale?
I do! Please email hello@flat102.co.uk for more information