FAQs

I've tried to answer all the most frequently asked questions here, but if you have a question that is not answered here please get in touch and I'll be happy to help.

When will my order be shipped?

We aim to ship all orders within 3-5 working days, but it is often quicker!

How much does shipping cost?

Standard orders have a flat rate shipping fee of £2.95.

Shipping is free for all orders over £40 

How long does shipping take?

I use Royal Mail 1st Class for all UK orders which should be next day, but can take longer due to the current circumstances.  Delivery times are estimates, this is not a guaranteed service.

Do you ship internationally?

I don't offer international shipping as standard (yet!), but if you would like a quote for international shipping please drop me a line.

What do I do if my order has arrived damaged?

I take special care packing every order.  All orders are shipped in cellophane bags with board and placed in a board backed envelope.  In the unlikely event that your order arrives damaged please email hello@flat102.co.uk with a picture of the item so I can assist.

Do you sell your products via wholesale?

I do!  Please email hello@flat102.co.uk for more information